Reliable delivery for pet care & well-being products

We understand pet owners want the best for their furry friends, that’s why we ensure pet products get to your customers quickly.
Reliable delivery for pet care & well-being products
✓ Consistent delivery time frame
✓ Reliable residential deliveries
✓ Dedicated account management
Join the leading pet care businesses in New Zealand

Get your pet products to your customers quickly

Pet owners worry when their pet supplies run low and delivery takes forever. This makes them anxious and stressed about their furry friends’ needs.

New Zealand Couriers ensures timely delivery, giving pet owners peace of mind and happy pets.

Get your pet products to your customers quickly
A dedicated account manager for maximum impact in your supply chain

A dedicated account manager for maximum impact in your supply chain

We understand that calling a generic phone number can be frustrating. That’s why your account manager will be on hand if you need special assistance. You’ll also get access to a suite of tracking resources and have queries resolved quickly.

Get full visibility over your pet care deliveries

Give your customers full visibility over their delivery status. Provide tracking links for their pet treats, baskets and other pet essentials.

Get full visibility over your pet care deliveries

Don’t just take our word for it –

Find out why pet companies choose New Zealand Couriers to help them start, grow and thrive.
Kuri

“Having spoken to your team it became obvious that your team would work through the hurdles with us and make sure we both gained valuable knowledge from the experience… You have increased our sales by 10%, with only a couple of deliveries not there on time and one being lost. Considering we are shipping over 1,300kgs of product from 1kg to 5kg boxes a month, that’s pretty impressive stats.”

Geoff Bower
Manager
Kuri City Ltd

With New Zealand Couriers, you can trust that your pet products will be delivered quickly.

1. Get your despatch platform setup
1. Get your despatch platform setup

We’ll take a look at what items you’re shipping and plan accordingly

2. Lock in your courier schedule
2. Lock in your courier schedule

We’ll work out your freight profile and lock in your courier schedule

3. Goods delivered to your customer
3. Goods delivered to your customer

Pet essentials will be reliably delivered to your customers

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Frequently Asked Questions

How much does courier shipping cost in New Zealand?

Courier shipping costs in New Zealand depend on parcel size, weight, destination, service type, and whether the delivery is to a business, residential, rural or non-urban address.

For one-off senders, you can get a quote through Send a Parcel. Business account pricing depends on your sending needs and can be discussed with our team by completing this form.

Can I send a parcel without opening a business account?

Yes, you can use Send a Parcel for one-off courier bookings without opening a business account. For regular or higher-volume sending, a New Zealand Couriers account may be more suitable. Get in touch with us to discuss your requirements.

Does New Zealand Couriers offer overnight delivery in New Zealand?

Yes, New Zealand Couriers offers overnight delivery across many New Zealand locations. Delivery timeframes may vary depending on the destination.

Does New Zealand Couriers offer same-day courier pickup in New Zealand?

Yes, we offer same-day parcel pickup in most areas. Cut-off times vary depending on your location, but in most cases, we can collect parcels on the same day you book.

We’ll confirm your local pickup and dispatch times during setup.

Does New Zealand Couriers deliver to residential and rural addresses?

Yes, New Zealand Couriers delivers to business, residential and many rural or non-urban addresses across New Zealand.

Delivery options and timeframes may vary by address type and location, so it is best to check the address before sending.

What items are restricted or cannot be sent by courier?

Some items are restricted, prohibited or may require approval before sending. Before sending any such items, please check our Prohibited items and Dangerous Goods guidelines, or speak with our team to confirm whether your item can be carried.

For Send a Parcel users, Dangerous Goods and Prohibited Goods cannot be carried.

How long does it take to set up a courier account?

Setting up your New Zealand Couriers account is quick and depends on your business needs. Integrated shipping systems typically take around 5–7 days.

We take care during setup to ensure everything runs smoothly from day one.

Are there any setup or integration fees?

No—there are no additional costs for setting up electronic shipping platforms or integrations. Our onboarding and integration services are free.

How can I track a parcel with New Zealand Couriers?

You can easily track any parcel using our online tracking tool. Simply enter your tracking number to see real-time updates and scan events throughout the delivery journey.

If you use one of our online shipping platforms, you can view and manage tracking for all your shipments in one place.

You can also enable email or SMS notifications to keep your customers updated at key delivery stages. These are available on approved shipping platforms and our API.

If there’s ever an issue, you can quickly lodge a query directly through the tracking tool.

Is signature on delivery included in courier services?

Yes, signature on delivery is included at no extra cost. This ensures your parcels are received safely and provides proof of delivery.

Can my customers receive delivery updates and notifications?

Yes, you can enable automated email or SMS notifications to keep your customers updated at key stages of the delivery process.

This helps improve transparency and enhances your customer experience.

Which eCommerce platforms does New Zealand Couriers integrate with?

We integrate with 25+ eCommerce platforms and marketplaces, including Shopify, WooCommerce, Trade Me, and Magento.

If you use a different platform, we can likely support that too—just ask during setup.

Can I use my own label printer for courier shipping?

Yes, you can use your existing label printer with our system. During setup, we’ll help configure your printer—just provide the model and brand details.

Can New Zealand Couriers provide a shipping label printer?

Yes, we can supply a compatible label printer and fully integrate it with your dispatch system, making it easy to print shipping labels.

Does New Zealand Couriers provide courier packaging materials?

Yes, we offer a range of courier satchels and Express Packs suitable for different parcel sizes. See the full range here.

We’ll also discuss the best packaging options for your business during setup, along with guidance on packaging.

Does New Zealand Couriers supply fragile or handling labels for parcels?

Yes, we provide a range of handling labels, including fragile, “this way up”, perishables, and heavy goods stickers to help ensure safe delivery.