We’re at your side for the (sleigh) ride
Sharing business insights for 2026, Easing the season, Top test results, More…
Download the B2B Market Insights Report 2026
Our 2026 B2B Market Insights Report has just been released and we’re sharing it with you early! There’s some great news for New Zealand Couriers’ customers and lots of reasons to feel positive about opportunities for next year’s business.
Our insights show that with the right delivery partner, you can grow customer satisfaction, market share, productivity and profit.
What’s inside?
- The trends shaping the next 24 months
- Where businesses are gaining and losing customers
- The experience features that now make or break loyalty
- Where top-performing businesses are investing – and what they’re avoiding
Logistics performance is critical – the stats are stark
- 90% of NZ businesses now see AI and automation as essential to logistics by 2028, but only 45% have plans to invest in the next two years – meaning most will struggle to keep up.
- 82% of businesses say courier performance directly affects customer satisfaction – and it’s now one of the strongest drivers of customer retention, and this is where you’re already in front.
Great news – you’re already ahead of the game
Partnering with New Zealand Couriers means you already benefit from our excellent results:
- When put to the test in September 2025, New Zealand Couriers delivered B2B parcels on average two hours and eight minutes earlier than the opposition.
- 57% of parcels were delivered by 9:30am with New Zealand Couriers vs 33% with our competitor.
- 98% of parcels arrived next day or sooner with us – with zero late-beyond-Day-2 deliveries.
- In Kantar’s recent survey, New Zealand Couriers is the highest performing brand on customer service.
B2B customer expectations are escalating rapidly
- The #1 reason businesses switch couriers is reliability – not price or technology.
- Fast, safe and predictable delivery has become the top driver of repeat business in B2B eCommerce – delivery speed now directly influences buyer satisfaction (80% of large businesses and 57% of small businesses say delivery times are critical).
You chose well. You’re already positioned ahead of this shift – but the businesses that stay ahead will win. Now let’s keep you winning.
We’re proud to be part of your growth story – and even more excited about what’s next. We hope these insights give you a genuine advantage in the B2B marketplace.
Jingle all the way- avoid the jangles this peak sending season
Follow these simple steps to manage the mayhem and have a more peaceful peak season.
- Use Address checker to ensure delivery details are correct and your parcel can get there faster
- Follow our packaging guidelines for punctual parcels in peak condition
- Use Authority to leave with no signature required for first time delivery success
- Opt for multi-parcel consignments when parcels are travelling to the same destination
- Check Network Status Dashboard and Delivery Updates for the latest info and you can manage your customers expectations
- Keep good quality packaging materials stocked up and ready
- Enable automated shipping solutions like delivery notifications to keep your customers up to date, reduce calls and foster trust
- Speak to your branch for friendly advice and support – any season!
Happy shipping, happy business, happy customers.
Gone surfing? Hit pause on your deliveries
Maker sure parcels don’t arrive when your business is closed.
Fill out our Christmas Close Form to let us know your closure dates so your courier has your parcels ready on your return. If you’re only closed on the statutory holidays (Dec 25–26 & Jan 1–2), there’s no need to fill out the form.
Plan ahead — check our Christmas close and send dates to keep things running smoothly.
Customers satisfied? Don’t forget your loved ones
It’s easy to send your friends and family a gift this Christmas. With ‘Send a parcel’ you can send pressies straight from home!
For one-off and occasional sends, you can get a quote, pay online, print your label and book a pick-up from home (or work) without an account.
Easy as HO, HO, HO!
HO! Get a quote
HO! Pay online
GO! Print your label
More great network testing results
A challenging trading environment and global factors have New Zealand businesses under pressure – swift accurate final mile delivery can give them the edge.
So what happened when an independent market research company tested New Zealand Couriers transit times for our courier items against our closest competitor?
The test
4 September 2025 396 satchels were sent from a central Auckland address to identical business addresses overnight around New Zealand – 50% through New Zealand Couriers and 50% using our closest NZ competitor.
Results by Day 1 8:30am
By 8:30am New Zealand Couriers are 81% ahead of our competitor, with 33% of all items sent through our network already at their destination.
Results by Day 1 9:30am
By 9:30am New Zealand Couriers are still 71% ahead of our competitor – 57% of all items have arrived.
Overall results
By the end of Day 2 New Zealand Couriers had completed every delivery. On average, we delivered satchels to business addresses 2 hours and 8 minutes earlier than the competition.
Speed and reliability win the day
We can give our customers the edge – by providing the fastest, most reliable service in the sector we’re helping put you ahead of the competition. Your customers rate shipping as a critical factor in the sales experience and New Zealand Couriers can be trusted to deliver.
Same great service, 220+ more countries!
Expand your horizons with no new account set up needed
If you’re not selling products outside of New Zealand because you think shipping is too hard or too expensive, think again!
Affordable rates and worldwide coverage
New Zealand Couriers offer competitive rates, fast shipping times and our trusted international partners give us global reach.
Not just international and eCommerce delivery services
We can move everything from time-sensitive documents via air traffic, to large complex shipments across the world by sea – and everything in between.
Pick up from your doorstep and technology to give you total visibility and control.
Same account, a world of options.
Gifts that keep on giving
On behalf of all our customers, we have made Christmas donations to Keep New Zealand Beautiful’s Volunteer of the Month and the Child Cancer Foundation.
Every year we are honoured to recognise the tireless work of charities we have supported throughout the year with one more special extra gift from you.
This year, the Child Cancer Foundation are able to ensure everyone being treated at the Children’s Haematology and Oncology Centre receives a Zippa Tee that allows them to be treated clothed – a great source of comfort and relief. And Child Cancer Foundation families will have their cupboards restocked with essentials through ‘Filling the Fridge’, relieving hardship especially over Christmas.
Keep New Zealand Beautiful Volunteers of the Month are celebrated and acknowledge across the year with cool gear, vouchers and lots more.
Thank you for your support.
Invoice format change – Effective from early 2026
Effective from early 2026, New Zealand Couriers are refreshing the look and feel of customer invoices and statements.
Please go to the New Zealand Couriers website to see what is changing, and to download a PDF copy of the new format.
Wishing you joyful holidays and a happy New Year
The Team at New Zealand Couriers
